Cancellation Policy

Cancellation Policy

Last updated: 1 May, 2025

Thank you for booking your cruise with cruiseodaddy.com. This policy explains the terms related to cruise cancellations, refund eligibility, and service-specific guidelines. Please read it carefully before finalizing your reservation.

1. General Overview

We understand that cruise plans may change. Our cancellation terms depend on the cruise line, cabin type, itinerary, and excursion packages. Each provider may have unique rules, which will be reflected in your confirmation email.

2. Free Cancellation Window

Cruise bookings canceled within 24 hours of confirmation (and at least 14 days before sailing) may be eligible for a full refund.

Contact us to cancel:

Email: info@cruiseodaddy.com

Phone: 1-800-983-2913

3. Refund Timeline

Once a cancellation request is accepted, refunds are processed within 14 business days to the original payment method. We do not charge processing fees for eligible refunds.

4. Cruise Cancellation Terms

• Written cancellation must be submitted through email or our contact form.
• Refunds depend on:
  • Cruise line policy
  • Cabin class (suite, balcony, interior)
  • Cancellation timing (number of days before departure)

5. Cruise Line-Specific Rules

• Each cruise provider has different terms. Examples:
  • 100% refund if canceled 90+ days before sailing
  • 50% refund if canceled within 45–60 days
  • No refund within 30 days of sailing
• Check your ticket or confirmation email for exact policy details.

6. Shore Excursions & Add-ons

• Excursions may be canceled up to 72 hours before port arrival for a full refund.
• No refunds for missed excursions or no-shows.
• Private tours may have stricter terms.

7. Medical or Emergency Cancellations

Special cancellation requests due to emergencies (e.g., medical issues or bereavement) may be considered with valid documentation. Approval is subject to the cruise line's discretion.

8. Cancellation Procedure

(A) Notification

Notify us promptly for smoother processing and better chances of refund.

(B) Cancellation Fees

Fees vary by cruise operator, booking class, and cancellation window.

(C) Required Documents

• Booking ID or reference
• Government ID (of the passenger)
• Payment proof

(D) Partial Refunds

If only some services (like excursions or dining upgrades) are canceled, partial refunds may apply.

(E) Non-Refundable Fees

Service charges, port taxes, or third-party fees may not be refundable.

(F) Refund Timeline

Bank or provider processing delays may affect refund speed.

(G) Refund Denial Reasons

• Late cancellation notice
• Non-compliance with cruise line policy
• Missing required documentation

9. Itinerary or Port Changes

Changes in route or missed ports due to weather or cruise line decisions do not typically qualify for refunds unless explicitly stated by the provider.

10. Policy Changes

cruiseodaddy.com reserves the right to update this policy at any time without prior notice. Please check this page before canceling a booking.

11. Need Help?

If you need assistance with cancellations or have questions, our support team is available 24/7.

Email: info@cruiseodaddy.com

Phone: 1-800-983-2913